If you placed an order but wish to cancel before it is shipped we have a 24 hour cancellation policy. Please contact our SUPPORT team at firstname.lastname@example.org and let us know that you wish to cancel.
Your order will be refunded by the customer support staff and you will received your money into your payment account in the following 3-5 working days. Please note, some payment methods/financial institutions can take longer to process a refund.
If you are concerned, contact customer support and we will send you proof of refund from our shop.
ORDERS THAT ARE IN THE SHIPPING SYSTME CANNOT BE CANCELLED
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately it the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions/ non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardour materials, flammable liquids, or gases. Please get in touch if you have question or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you wanted is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reasion and without a justification. As above your item must be in the same condition that your received it, unworn or usused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
The customer may choose to accept a 25% refund instead OR there is a 20% restocking fee for returns depending on their preference.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at email@example.com